Renter Success Manager (Sales Support)
Operations • FULL-TIME • SALARIED & OPTION PACKAGE • BENEFITS • New York, NY
RENTER SUCCESS MANAGER (Sales Support), LoftSmart
The Renter Success Manager at LoftSmart is a dynamic, mission-critical role that impacts and works collaboratively with nearly all of our business segments. As our Renter Success Manager, you’ll be responsible for providing troubleshooting assistance for renters looking to find the perfect place to live. Your job is to work closely with users to ensure they are satisfied with the services they receive. to improve upon areas of dissatisfaction, and to optimize for sales.
Renter Success Managers are also responsible for creating policies and procedures that optimize the renter experience. You will be in charge of gathering feedback from users, studying other sales support programs and analyzing user data to identify the best practices. The Renter Success Manager must establish policies the entire team can adhere to so all customers receive the same quality of service.
Finally, Renter Success Managers must know the LoftSmart product suite inside and out. You will be called upon to provide technical support to renters or to provide training on our products in order to ensure renters have a fruitful experience discovering and leasing their future homes via LoftSmart.
WHAT WE’RE LOOKING FOR:
Our ideal candidate will be an exceptional communicator, a strong leader, and an indefatigable champion for our cause. Above all, we believe the right people are coachable, learn quickly, and adapt to the demands of the position and the market. If you read this description and can hardly contain your excitement, then no matter the background, you’re probably right for us.