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Customer Success Manager (SMB Account Management)

Operations FULL-TIME • SALARIED & OPTION PACKAGE • BENEFITS New York, NY

CUSTOMER SUCCESS MANAGER (SMB Account Management), LoftSmart

JOB DESCRIPTION

The Customer Success Manager at LoftSmart is a dynamic, mission-critical role that impacts and works collaboratively with nearly all of our business segments. As our Customer Success Manager, you’ll be responsible for developing property management relationships that promote retention and loyalty. Your job is to work closely with accounts to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Customer Success Managers are also responsible for creating policies and procedures that optimize the customer experience. You will be in charge of gathering feedback from customers, studying other customer success programs and analyzing customer data to identify the best practices. The Customer Success Manager must establish policies the entire team can adhere to so all customers receive the same quality of service.

Finally, Customer Success Managers must know the LoftSmart product suite inside and out. You will be called upon to provide technical support to customers or to provide training on our products and may even help customers plan and understand the best ways to utilize our software based on the customer’s business needs.

WHAT WE’RE LOOKING FOR:

Our ideal candidate will be an exceptional communicator, a strong leader, and an indefatigable champion for our cause. Above all, we believe the right people are coachable, learn quickly, and adapt to the demands of the position and the market. If you read this description and can hardly contain your excitement, then no matter the background, you’re probably right for us.

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